Returns & Cancellation Policy

We offer returns for all products within 14 days of delivery or pickup. You can use this page to learn about our return and cancellation policy

Unopened, unused, in its original packaging

• Return at any TITOS CHR Electronic Cigarettes shop within 14 working days from delivery or pickup date, along with the receipt of purchase.
• The product can be exchanged with voucher of equivalent value or with other product of equivalent value.
• In the case of higher value product, you will have to pay the difference between the amounts.
• Get back a full refund

 

Opened, unused, in its original packaging

• Return at any TITOS CHR Electronic Cigarettes shop within 14 working days from delivery or pickup date, along with the receipt of purchase.
• The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange.
• The product can be exchanged with voucher of equivalent value or with other product of equivalent value.
• In the case of higher value product, you will have to pay the difference between the amounts.

 

Faulty or not fully functioning

• Return at any TITOS CHR Electronic Cigarettes shop, along with the receipt of purchase.
• The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange or repair.
• The product can be exchanged with the same product or other product of equivalent value.
• In the case of higher value product, you will have to pay the difference between the amounts.
• If the product needs to be repaired we will inform you about the available options you have.
• All products carry a 12 or 24 month warranty, according to the manufacturer.
• If the product falls out of the manufacturer warranty, we will inform you of possible charges you might have.
• We will NOT charge you for inspection fees in any case.

 

HOW TO RETURN ITEMS

Please complete the Returns Form under Customer Service page and post your item to:

TITOS CHR Royal Internet Services Limited
c/o Websales (Returns)
P.O.Box 55683
3081 Limassol-Cyprus

We recommend that you return items using a Mail Registered post service with compensation coverage and obtain a certificate of posting for you records, as we cannot be held responsible for items that are lost in the post when being returned to us.

If you have chosen to Pick-up from TITOS CHR Electronic Cigarettes shop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling the shop you chose to pick-up your product. You can find all shops contact numbers, here.

CANCELATION POLICY

If you have chosen to Pick-up from TITOS CHR Electronic Cigarettes shop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling the shop you chose to pick-up your product.

If you have chosen the Home Delivery or the pick up from ACS office, you can cancel your order at any time before the product is handed to the delivery service.

After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order.

You can of course, return the product you bought following our Returns Policy as described above.

To cancel your Home Delivery or Pick-up from ACS office order, please call +357 25 580050 (MONDAY TO FRIDAY 9:00AM - 6:00PM).